Today, Matt came in to check out my AC unit which had stopped working...
Today, Matt came in to check out my AC unit which had stopped working last week. He was very thorough, kind, and made it a point to introduce himself, and he took the time to replace the unit and to ensure that everything was working properly before he left. I have had previous encounters with maintenance members which left me feeling uncomfortable and upset that the problem wasn't fixed, but Matt did a great job and he should definitely be recognized!
We are over the moon to hear that Matt has taken good care of you and made you feel at home with us! We think Matt is pretty great too. Thanks for taking the time to share your feedback. - Studio House Management
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